StuffToWrite@lemmy.mlOPtoSysadmin@lemmy.ml•Serious question, how does your company view the First-Line Support?
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1 year agoI really wished they could be a bit better than a simple human “chat bot”.
I try sometimes to teach them what I can, they’re all in house and local.
I would hope the company could see them as a “first step” to the Customer Support.
Maybe I’m just trying to make them something they’re not.
Yeah, what you’re saying from your company is what our Customer Team wants to do with the first-line support team, but they belong to a Manager that reports to a different stakeholder that we do, unfortunately they see the first-line support team differently.